Don’t Fall Victim to Windshield Repair Scams

It seems like scams are everywhere nowadays, especially on the internet. You probably think you’d be able to tell if someone was trying to scam you, but some scammers are pretty well practiced. They’re not always after your money directly. Some target your money indirectly by targeting your auto insurance provider through windshield repair scams, which could end up hurting you in the end.

There are plenty of legitimate windshield repair and replacement businesses out there which would never fall into the category of scammers. This is why it’s a good habit to always research a windshield repair and replacement company before doing business with them. In this article, we’ll tell you what to watch out for if someone who claims to be from a windshield repair company approaches you.

The Scam

The windshield repair scam is one such scheme you should watch out for. Note that there is a difference between legitimate salespeople marketing a business, and shady scammers who won’t tell you who they work for. Here’s what to watch for:

The scammers’ typical tactic is to tell you that your windshield needs to be repaired or replaced when there is no visible damage. You might be unsure, but they’ll tell you that you won’t have to pay a penny. Your insurance provider will take care of it.

The scammers are usually unmarked salespeople posted up at gas stations, car washes or anywhere with lots of vehicle traffic. They usually will not tell you what company they are affiliated with and will not have business cards or clothing with company logos. There will probably not be a obvious brick and mortar or mobile windshield repair company nearby. The salespeople could also be people going door to door, which happened in Florida back in June. A woman reported two men after they showed up at her house claiming that her windshield had water damage.

According to the report by Fox35, the men instructed her to tell her insurance company that the damage is larger than a dollar bill so that the insurance company would waive her $500 deductible. The scammers got as far as ordering a new windshield and even setting up an appointment before the woman saw a Facebook post warning about the scam.

You might not have gone along with them, but many people in this situation would have. After all, they look professional and they seem to know more about windshields than the average person. If a salesperson tells you repeatedly that you won’t have to pay for anything, consider it a yellow flag.

That’s only one version of the scam. According to the Coalition Against Insurance Fraud, scammers could inflate real damages or charge your auto insurer for multiple windshield replacements.

According to a report from the National Insurance Crime Bureau (NCIB), the number of auto glass questionable claims rose 52.5 percent from 2008 to 2009. The NCIB also reported that there was a 527 percent climb in auto glass fraud between the first half of 2009 to 2010.

These scams can happen anywhere in the U.S.

The Consequences

The scammers may not be taking any money from your bank account, but they are still doing harm, according to the Coalition Against Insurance Fraud

  1. These scammers could be untrained or using low-quality material, which puts you and your family at risk.
  2. The scammers can disappear easily, rendering any warranty they promised useless.
  3. Your auto insurance premium could increase because of the needless claim.
  4. You could lose your claim if several windshield replacements are charged to you auto policy.
  5. Insurance fraud losses get passed down. So even if the scammer doesn’t target you, you could end up paying.

What should you do?

    1. Always deal with a quality company. Consult for members of the Auto Glass Safety Council (AGSC) and the National Windshield Repair Association (NWRA).
    2. Get more than one written estimate before going forward with windshield repairs or replacements.
    3. Don’t accept off-the-book repairs.
    4. Don’t let someone pressure you into letting them do work.
    5. Find a reputable auto glass shop through You don’t want someone untrained or uncertified to do shoddy, unsafe work.
    6. Don’t pay until the work is complete.
    7. If someone approaches you to tell you that your windshield is damaged, question them about their company and experiences. Ask them for references. Don’t trust someone blindly.
    8. The ROLAGS standard shows when repairs are necessary.

Windshield Safety

Chips, cracks and breaks in your windshield can happen. A vehicle could kick up a rock on the highway that ends up damaging your windshield. Extreme temperature changes put stress on your windshield and can make chips or cracks worse.

You shouldn’t ignore these issues. If you need a windshield replacement or repair, use to find auto glass replacement reviews and reputable auto glass companies or repair shop near you.

© 2019 Inc. All Rights Reserved. No reproduction without expressed written permission. Questions? Contact attempts to provide accurate information but cannot be held liable for any information provided or omitted.  You should always work with a licensed, insured and reputable glass shop that can assess your specific needs and local building codes and offer professional services. Never attempt to cut, install, or otherwise work with glass yourself. All content is provided on an informational basis only.

Jordan Scott

By Jordan Scott

Jordan Scott serves as the editorial assistant for USGlass Magazine. She has a background as a reporter for Tennessee’s Tullahoma News and associate producer for ABC2’s “Good Morning Maryland.” Jordan studied English and international studies at Virginia Tech where she earned her Bachelor of Fine Arts degree.

Jordan is a voracious reader and has an extensive book collection. She is a black belt in Tae Kwon Do but jokes that she has now also earned her black belt in “attempting” to go to the gym. Jordan loves to travel and learn languages. When not abroad, she enjoys exploring new restaurants in her local Washington D.C. area.

12 responses to “Don’t Fall Victim to Windshield Repair Scams”

  1. I have a 2018 Toyota Camry and I was outside washin it. The car literally has MAYBE 75 miles on it. A well dressed and very well spoken man come up to my driveway and started small talk about water stains, and some stain free product… he then said “oh man look at that windshield damage!” I asked him to show me. He pointed out maybe a tiny nick the may have been from sand. I mean it was so tiny that your fingernail wouldn’t catch it. He asked who my insurer was and I told him. He said “man we better get that fixed” I said “the car has less than 100 miles on it and I’m sure the dealer will handle it since it’s a lease..” I said thanks for your time I’m not interested… he walked away.. but definitely a scammer… he wanted to call my insurance company right there on the spot… like, heck no! Get lost pal

  2. A young man knocked on my door, and asked me if the car in my driveway was mine. My car is a 2017. I said yes, and he pointed at my windshield asked me if I saw them, and then flipped over a clipboard, and had 4 examples, and said my windshield was separating. I was in the middle of something, and he then asked who my insurance company was, and when I told him the look on his face was priceless. I have a good insurance company, but obviously have their own windshield company they contract with, or is part of the insurance company. When he heard the name of my Insurance company he knew he wouldnt get a check. He told me I should call them and let them know. Ive had so many cars in my driving years, some 10 years old. Ive never had nor heard of a windshield separating. I asked my son today and he said it was probably a scam.

  3. This happened to me and my girlfriend today. They will approach you at a gas station and tell you that your windshield has damage. The guy did the same thing. Called our insurance company and tried to get us to say the damage was larger than a dollar bill. Immediately I was like dude this is an insurance scam lol and they immediately got scared and stopped what they were doing and left. The only reason it was believeable whatsoever was cause they were wearing uniforms and visors that actually seemed pretty legitimate. Quick google searches showed me that the company name on the uniform did not exist. Stay safe people!

  4. They are out there folks be wary, a couple of them came into my service counter today tried soliciting my employees and my customers.
    I ran them off but it is not the first time.

  5. Yes! I was “interviewed” by one of these companies just recently. The “interview” lasted 10 minutes, was mostly conversational, no real discussion of my qualifications, background, etc. and after some discussion of the interviewer’s coincidental history of being from the same place I had moved down from, he told me to come back to meet with a manager the next day. So I did–– but I never met a manager, just a manager-in-training who told me to follow her car someplace close by but gave no additional information, but that she would “show me”. So some 20 minutes later we end up in a tiny industrial park (5-7 businesses). She proceeds to walk in and look for anyone who is working there– and would just go from room to room until she found an occupant. Then tell them that “Mary Jane” from xyz company (on the same industrial strip of businesses) was getting her damaged windshield replaced––completely a lie––and then offered to look at their car for windshield damage! Turns out that two of the 7 stops did have some minor chips and probably could have qualified for repair/replace but these folks never questioned her about warrantees, insurance, quality of repair/replace, etc. By-the-way, their home office in a regular office building with several floors (in a major city) looked like they’d just moved in and could also move out in a moment’s notice. The place reeked of “SCAM”.

  6. Jordan Scott I really appreciate this blog. I’m currently opening up my 1st business and doing windshield repair as well. Crooks like the ones yall have encountered throw dirt on honest people like myself. I also wasn’t aware I needed to register with NWRA, wich is a good idea what I plan on doing. I’ve personally never encountered such a tragic event like the good folks on this post but will help spread awareness. Thank you for sharing.

  7. I live in Naples, Fl. and am getting Sick & Tired of the Scamming Auto Glass “Door to Door” scammers.
    The last one (this morning) claimed to be with A… Auto Glass and was going for the separating windshield B.S.
    Told him “Not Interested” and closed the door.
    This is about the 7th Auto Glass Scamming Clown this year and it is only the 5th month.
    Last year was worse.

  8. A guy came into my barbershop, claimed to be with an auto glass company. Was extremely disrespectful to the point where our clients felt uncomfortable. I’m over this. They come into our shop at least once a month. We need something done about this.

  9. No explanation of how the scam works? How do they get money out of the insurance company? Why would an insurance company pay them (or do they)?

    • Hi Jordan,

      The scammers charge the insurance company to “repair” “damage” that doesn’t actually exist. They typically get paid through the insurance company for the false claim.

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