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Updating User and Contact Information

Adding Users

Need to add another user to your account? We offer two user levels:

  • Basic User
    • This gives the user access to check leads. It does not give the user the ability to view or change any service settings. Basic user access is a great option for CSRs.
      OR
  • Super User
    • This gives the user access to view and edit all areas of your Glass.com profile.


To add a user, simply email your request to hello@glass.com with the following information:

  1. Whether the user should be a Basic User or a Super User
  2. The first and last name of the user
  3. The email address of the user

Once the user has been created, they will receive a password reset email to set their password. Once the password has been reset, they will be able to log in to their new account.

Removing Users

To remove a user from your account, simply email your request to hello@glass.com with the following information:

  1. The first and last name of the user
  2. The email address of the user

Updating User Contact Information

To update contact information for a user, simply email your request to hello@glass.com with the following information:

  1. The current first and last name of the user
  2. The current email address of the user
  3. The new information that should replace the current information

 

Please note, this article may contain links to Amazon products. As an Amazon Associate, Glass.com earns from qualifying purchases.

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